to HUB DOMAINS are non refundable (unless covered by Money Back
Guarantee). This includes any setup fees and monthly fees regardless of
usage. All billing disputes must be reported within 30 days of the time
the dispute occurred. Disputed charges to your credit card issuer, also
known as charge backs, in our discretion which is valid, under the terms
and conditions of our SLA, AUP, and TOS, will result in service
interruption, and reconnection fees to restore the desired service.
confident that you'll be pleased with the HUB DOMAINS performance
and support, however for your peace of mind we offer a no-quibble Anytime
Money Back Guarantee on all web hosting plans. We take pride in our
business so we'll probably ask you why you are leaving, but you will get a
refund of hosting fees (remainder of the term) within 72 hours of
The refund will exclude any
fees for domain registration, the domain will still belong to you and you
can use it with any hosting company by updating the nameservers in the
To request a
refund of your account please email
firstname.lastname@example.org or open a
Billing Department ticket. The full value
(remainder of the term) of any payment for hosting fees will be refunded;
we make no other charges or deductions.
Our money back
guarantee does not apply to purchases of Domain Names, SSL certificates or
Setup fees administration fees once PAID we cannot cancel them.
terminated for abuse (such as Spamming, or other usage against our
Acceptable Usage Policy) shall not be refunded at anytime.
Refund in the event of
Network or Server outage..
In the event
that there is no Web Site Availability, HUB DOMAINS will credit the
monthly service charge for the Service as calculated below and as measured
24-hours a day in a calendar month, with the maximum credit not to exceed
the monthly service charge for the affected month: Web Site Availability
Credit 95% to 99.0% = 10%, 90% to 94.9% = 25%, 89.9% or below = 50% In
order for you to receive a credit on your account, you must request such
credit within seven (7) business days after you experienced no Web Site
Availability. You must request credit by sending an electronic mail message
For security, the body of this message must contain your account
number/domain name, the dates and times of the unavailability of your web
site, and such other customer identification requested by HUB DOMAINS.
Credits will usually be applied within sixty (30) days of your credit
request. Credit to your account shall be your sole and exclusive remedy in
the event that there is no Web Site Availability.
Money Back Guarantee shall not be provided to you in the event that you
have no Web Site Availability resulting from (i) Scheduled maintenance,
(ii) Your behavior or the performance or failure of your equipment,
facilities or applications, or (iii) Circumstances beyond HUB DOMAINS
reasonable control, including, without limitation, acts of any
governmental body, war, insurrection, sabotage, embargo, fire, flood,
strike or other labor disturbance, interruption of or delay in
transportation, unavailability of interruption or delay in
telecommunications or third party services (including DNS propagation),
failure of third party software or hardware or inability to obtain raw
materials, supplies, or power used in or equipment needed for provision of
your Web Site.
come a time when you cannot access your website or any other service. This
is not necessarily due to HUB DOMAINS. Perhaps your ISP is
experiencing technical difficulties, or there might be a routing problem
between your ISP and HUB DOMAINS, making communication difficult or
impossible. We cannot bear the responsibility of such problems. Our
monitoring agents determine the uptime of our service, and not any one